Knowledge supporting and configuring solutions using Mobile Device Management (MDM) as it pertains to end user support.

Associates degree in information technology, or equivalent work experience

At least 3+ years of experience in a technical support role

Excellent analytical and troubleshooting skills.

Able to manage multiple threads of work simultaneously and knowledge to prioritize appropriately based on business or end-user needs.

Solutions-oriented and a quick problem-solver; can operate autonomously and escalate appropriate.

Have technical knowledge of MacOS, Windows 10/11, iOS, and common end user applications (i.e., MS Office).