Bachelor’s degree in computer science, information technology, or a similar field.

3+ years working as IT Helpdesk or end user support

Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.

Knowledge of computer software systems, including databases, office applications, and operating systems.

Excellent analytical and diagnostic skills.

Advanced knowledge of help desk software and remote-access systems.

High-level communication skills.

Ability to troubleshoot complex hardware and software issues.

Patience and understanding.